This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
Virtual Concierge Services Worldwide (Pty) Ltd t/a VCS – More Time for You / (Viable Core Solutions) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently and securely in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
Information We Collect
We may collect personal information that you voluntarily provide when you:
Complete a website contact form
Request information about our services
Become a client
Communicate with us by email, telephone or other electronic means
The information collected may include:
Name and surname
Company name
Email address
Telephone number
Business information relevant to the services requested
We may also collect limited technical information through cookies and website analytics tools to improve our website and user experience.
How We Use Your Information
We process personal information for the following purposes:
Responding to enquiries and service requests
Providing virtual assistant, business support and people operations services
Managing client relationships
Sending quotations, invoices and service-related communications
Improving our services and website performance
Complying with applicable legal and regulatory obligations
We will only use your personal information for the purposes for which it was collected or where permitted by law.
Sharing of Information
We do not sell your personal information.
We may share information with trusted third-party service providers who assist us with business operations, provided that they are required to maintain appropriate confidentiality and security measures.
Personal information may also be disclosed where required by law or where necessary to protect our legal rights.
Information Security
We implement appropriate technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
While no electronic transmission or storage method can be guaranteed to be completely secure, we take reasonable steps to protect the information entrusted to us.
Retention of Information
Personal information will be retained only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Subject to applicable law, you may:
Request access to your personal information
Request correction or updating of inaccurate information
Request deletion of information where lawful and appropriate
Object to certain processing activities
Withdraw consent where processing is based on consent
Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website usage. You may disable cookies through your browser settings; however, some website features may not function correctly.
Contact Us
For questions regarding this Privacy Notice or the processing of personal information, please contact:
Information Officer: Dawn Beech Email: dawn@vcsww.com Telephone: 083 616 6005
